Shipping policy

Shipping rates*

For any order shipping is free.
Please ask us about the costs of shipments.

*All orders subject to custom fees required upon the import laws of the designated country.

International policy

Please note
International shipments may be subject to cross-border inspections by customs authorities. We are so sorry but we cannot pre-determine customs fees and Madre Kunst is not responsible for any fees charged by customs. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”, by law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws. All import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer, with the fees being collected at the time of delivery.
For international duty rates please contact your local customs department.


Delivery

All Jewellery purchased from Madre Kunst is wrapped in a tissue pouch.
Signature is required unless you note otherwise.

Expected arrival date is approximately 7 to 14 days from the order date (Except Russia and China due to strong control measures applied by Custom Authorities). Madre Kunst is not responsible for delayed delivery of packages due to customs or weather related issues.

If, despite every effort, a product cannot be delivered, we will inform you by email as soon as possible and your order will be cancelled without any form of compensation beyond the reimbursement of the order payment.

If you decide to refuse any shipments from Madre Kunst because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination you are responsible for the original shipping charges and the cost of returning the package to us.

Madre Kunst ships all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly. Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects.